HCI - Harrow Companies Inc., Troy, MI

5 Reviews
HCI - Harrow Companies Inc.
101 West Big Beaver Road
48084 Troy
+1 248-687-1355
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updated more than 6 months ago


, more than 6 months ago

We hired HCI to do a small cement project on 7/28/17. We paid 50% down ($1,327) and the check was cashed the next day. The first crew was due to start mid-September, but could not do the exposed aggregate type of cement called out in the contract (seems like Kevin Harrow the president of HCI would know that...). The second crew was supposed to start the project mid-October after nearly daily calls to HCI, only to have worked 1/2 day until stopping as they were not getting paid by Kevin Harrow for other projects. The third crew was assigned mid-November, but HCI's sub-contractor, Sean Belcher, just took an additional $650 for "materials" and did nothing more. We received excuse after excuse for not starting the project and finally the weather turned too cold for cement work. Now, after being exposed on Channel 7 Action News early February, Kevin Harrow advised that he was sending us a full refund. First, he said the check was in the mail, then he wanted to hand-deliver it to us personally, and finally, after several more excuses and no check, we are taking him and HCI to court. Our advice: stay as far away from HCI and their shell companies as you possibly can.

, more than 6 months ago

Great company full of very professional workers. Over the phone Kevin was speaking with a display of at most care and courtesy . I was looking into them doing a patio for me and I had to do a review for them. I was impressed with the capability of even the apprentice when it came to telling me about his expectations and responsibilities. They all show a high regard for both their work and each other. as they work you can feel more of a family atmosphere coming from the site and they still worked at a great pace while still looking as if they all enjoyed each others company. When the Owner Kevin showed up their was no need for the guys to act any different or move any faster. They worked well enough together to treat it as a family effort. You don't see team work like these guys possess. Great job Guys.

, more than 6 months ago

Kevin is very polite over the phone. He keeps things as real as possible for you but will still be polite. when they arrived to work on my driveway they were clean and presentable. They were very considerate of the fact that I lived on a busy street and parked farther away from my house so they wouldn't disturb my neighbors when they were coming back and forth. The workers seem to have a pretty well wrapped knowledge of what was expected of them. In fact they even took extra cleaning efforts such as wiping down the house during the pouring phase so the cement wouldn't harden on my house. They all were great with communicating and didn't bother to answer any questions that I asked them along the process.

, more than 6 months ago

Kevin is a very polite person. Great workers and very professional. They let you know what's going on when you need to know . Cleanup process was very thorough and all of the workers seemed up to par. The equipment looked clean and they really knew how to keep steady progress on my driveway. They left the place looking really clean and didn't mess up my lawn with the equipment as much as I thought it would. Kevin even had grass seed spread in the one spot just to fix it. Great company and great job on my driveway

, more than 6 months ago

I was first told about HCI from my brother in law that got his patio and deck done through the company. Great attitude. Very professional on the phone and didn't hesitate to reassure me I was in good hand. Showed up right as discussed over the phone on time and ready to work. The workers looked as if they new what they were doing and had a great understanding of what I was looking for on my new patio. They were very considerate of my schedule and got most of the work done when I wasn't at home. They even kept my property clean as they left back and forth. Cleanup was very quiet and I didn't really notice much noise the times I was home. Great company. Great people. Most importantly great value and a great job.

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