Pts Pub - Corporate Office, Las Vegas, NV

7 Reviews
Pts Pub - Corporate Office
89121 Las Vegas
(702) 798-0091
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updated more than 6 months ago


Bars, Pub, Club
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, Thursday, September 20, 2018

You guys should be ashamed of yourselves. I've frequented your pubs, on and off, since 1999. I moved away from Vegas in 2004, but come back to visit 2 to 5 times a year, spending anywhere from a month to 3 months a year visiting family and to gamble. I was recently at your Warm Springs and Buffalo location, easily spending several hundred dollars over the course of 2 nights. Anyways, after sinking in a few hundred in the machine, I went to the ATM, to pull out another $300.00. I left my players club card in, and came back to play some more. I put $100.00 in, hit max credit, as I normally do. I then found myself with a blackjack game with a hundred sollar hand. I wasn't aware that your default screen is $1.00 blackjack, as no other establishment in Vegas does that as far as I know. Every other place has a multi-game screen, and doesn't revert back to a different game and dollar amount. For the machine to revert back to this screen, after 2 minutes, with my card still inside is bullshit. I think this is intentional, and a scam to fool the occasional unsuspecting player. I hope that the occasional ripoff pays off for you, as you've lost me as a customer.

Genie Patrick

, Monday, June 04, 2018

Me and my husband always come in the bar we have never had any issue with any bartender. Until today we order an order of bourbon wings which came in a meal and a side order of fries to go. When my husband brought the wings home and we started to eat I bit into one wing and it was gummy and smelled like they cook dirty chicken in dirty grease. And I also noticed the wing was battered in flour and fried. So I immediately called the location on Ann road to explain to the lady Westley the situation with my food.she argued me on the phone not even listening to what the customer was trying to express to her she displayed poor customer service and it seems like this is not the first time someone has reported her. So I told her I was on my way to show her how poorly her food was served to the customer. When I arrived I showed her how the chicken was battered and how pink and gummy the chicken was and she still argued with me and said she was calling the police and denied me my money back. Like I Express we were normal regular customers with no issues ever and I will never go back to a place that doesn't respect and value customer service I will also spread the word. If you value your establishment you need to rectify the situation immediately. Signed a used to be loyal customer

, more than 6 months ago

All the all the bars in this town for me to drink at and gamble. PTs is now off my list. I admit I don't go often to PTs. Tonight I met some friends there. I had to 4 of a kinds, I was told there is no card of the day And that was wrong. I also only put in 20.00. Played for 2 hours. Not consistently. I admit. I had 4 beers. Got a bill for 4 beers. My fiend was 20 dollars light on the 80 he lost. Why should I pay if I'm winning. Then when I cash out charge me gor my 3 of the 4 and my friends. I won 20 after paying for the beer plus what was cheated out of for card of the day. I will be posting on every site I can. About being ripped off.

, more than 6 months ago

Yes just got done visiting the West Ann Road and Revere PT's gold.Three of us visited on 10-15-16 @ 9pm. We played 3 machines and frequently broke $100 bills at least 3 times splitting $20 bills. The woman persisted about taking my credit card to start a tab. She explained to me Ryan DomeNick the Credit card holder that she needed the credit card to keep serving us drinks. We ordered 3 Michelob ultras and 3 fireball shots shortly after. I asked how much were shots . The woman told me it was $7.50 a drink. She then told me she was training a new person and wanted to train him correctly was the reasoning for taking card as they never did to me before. After 4.5 hours of playing 2machines and 1 machine @ 3 hours. I asked for my credit card back and expected to tip out at least. They gave me a tab of $56.25 . We then i asked why or how this occurred . They then told me that they took care of all my drinks. And billed me for my guest drinks at 4 drinks each for total of $56.25. Then we asked how when we are gambling equally and played for so long. They got very aggressive. We asked for comment card they then gave us a post it with pteg no phone # and we asked what is this. They then said they don't have any comment cards or there's no one to talk to Manager wise. We then cashed out and waiting to be cashed out $3 in my wife's machine that easily never cashed out $2.50 in mine that I left there for tip and $20 in my brothers machine that they gave back. This crew does not now how to treat customer service. And I will not be visiting PT's anytime soon. Its To bad since I am a high limit player. And we loved Matt the karaoke dj. And that's why we visited tonight. We will go to another bar because there is one on every corner. Come on guys represent las vegas. I won't be bringing any guest to your bars anymore. Very frustrated . Sincerely Ryan and June Domenick.

, more than 6 months ago

At the eastern and pebble location I feel I was purposely over charged during happy hour because it was assumed I had to much to drink to notice.

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